Terms of service

OVERVIEW
This website is operated by IMPOSSIBREW. Throughout the site, the terms “we”, “us” and “our” refer to IMPOSSIBREW. IMPOSSIBREW offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Product Safety

All products, including glassware and accessories, meet applicable UK safety standards. Glassware is intended for normal beverage consumption use.

If you have concerns about the safety of any product, please contact us immediately at hello(@)impossibrew.co.uk and discontinue use.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Bundle Returns and Refunds

For bundles containing multiple items:

• If you return the complete bundle in accordance with our returns policy, you will receive a full refund
• If you wish to return only part of a bundle (e.g., beverages but not glassware), the refund will be calculated based on the individual item values
• Individual item values are available upon request or shown on your invoice
• Promotional bundles may not be eligible for partial returns

 
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION AND DATA PROTECTION

10.1 Data Controller

IMPOSSIBREW is the data controller for the personal information we collect about you. We are registered with the Information Commissioner's Office (ICO) under registration number ZB883671.

Our contact details are:

• Email: hello(@)impossibrew.co.uk
• Address:
  124 CITY ROAD
  LONDON
  EC1V 2NX

10.2 What Information We Collect

When you use our website or purchase from us, we collect:

• Contact information (name, email address, phone number, delivery address)
• Payment information (processed securely through our payment providers)
• Order history and purchase information
• Technical data (IP address, browser type, device information)
• Marketing preferences
• Communications with us

10.3 How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Communicate with you about your orders
• Provide customer support
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure website security

10.4 Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: To fulfill orders and provide services you've requested
• Legitimate interests: To improve our services, prevent fraud, and operate our business efficiently
• Legal obligation: To comply with tax, accounting, and other legal requirements
• Consent: For marketing communications (you can withdraw consent at any time)

10.5 Third-Party Data Processors

We share your information with trusted third parties who help us operate our business:

• Shopify Inc.: Our e-commerce platform provider (hosting and order processing)
• Payment processors: To securely process payments (we do not store full card details)
• Delivery couriers: To deliver your orders
• Email service providers: To send order confirmations and marketing (with consent)
• Analytics providers: To understand how our website is used

These third parties are contractually obligated to keep your data secure and only use it for the purposes we specify.

10.6 International Data Transfers

Some of our service providers are based outside the UK/EEA. Where we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the UK/EU
• Transfers to countries with adequacy decisions
• Other lawful transfer mechanisms under UK GDPR

10.7 Your Data Protection Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests or for marketing
• Right to withdraw consent: Where processing is based on consent
• Right to lodge a complaint: With the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at hello(@)impossibrew.co.uk

10.8 Data Retention

We retain your personal data for as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal, accounting, or reporting obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements

Marketing data is retained until you unsubscribe or request deletion.

10.9 Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10.10 Cookies and Similar Technologies

10.10.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help the website remember information about your visit, which can make your next visit easier and the site more useful to you.

10.10.2 How We Use Cookies

We use cookies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our website
• Improve website performance and functionality
• Process your orders and payments
• Show you relevant advertisements (with your consent)

10.10.3 Cookie Consent

When you first visit our website, you will see a cookie consent banner. You can choose to:

• Accept all cookies
• Accept essential cookies only
• Customise your cookie preferences

You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer.

10.10.4 Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be disabled. They enable:

• Shopping cart functionality
• Checkout and payment processing
• Security features and fraud prevention
• Account login and authentication

Performance and Analytics Cookies

These cookies help us understand how visitors use our website. Examples include:

• Google Analytics: Tracks website traffic and user behavior
• Shopify Analytics: Helps us understand e-commerce performance

All information collected is aggregated and anonymous.

Functional Cookies

These cookies remember your choices and provide enhanced features:

• Language and currency preferences
• Previously viewed products
• Customised content based on your preferences

Marketing and Advertising Cookies (Require Consent)

These cookies track your browsing activity to deliver relevant advertisements:

• Facebook Pixel: Tracks conversions and builds custom audiences
• Google Ads: Measures advertising effectiveness and enables remarketing
• Email marketing cookies: Track campaign performance

We only use these cookies if you have given explicit consent through our cookie banner.

10.10.5 Third-Party Cookies

Some cookies are placed by third-party services:

• Shopify Inc.: Our e-commerce platform (essential functionality)
• Google: Analytics and advertising
• Facebook: Social media integration and advertising
• Payment processors (Stripe, PayPal, etc.): Secure payment processing

These third parties have their own privacy policies:

• Shopify: https://www.shopify.com/legal/privacy
• Google: https://policies.google.com/privacy
• Facebook: https://www.facebook.com/privacy/explanation

10.10.6 Managing Your Cookie Preferences

On Our Website:

Click the "Cookie Settings" link in the footer at any time to change your preferences.

In Your Browser:

You can also control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

For detailed instructions, visit:

• Chrome: https://support.google.com/chrome/answer/95647
• Firefox: https://support.mozilla.org/kb/enhanced-tracking-protection-firefox-desktop
• Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471
• Edge: https://support.microsoft.com/microsoft-edge/delete-cookies-in-microsoft-edge

10.10.7 Impact of Disabling Cookies

If you disable cookies:

• Essential cookies: The website may not function properly - you may not be able to complete checkout or access your account
• Performance cookies: We cannot monitor and improve website performance
• Functional cookies: You will need to re-enter preferences on each visit
• Marketing cookies: You will still see advertisements, but they won't be tailored to your interests

10.10.8 Opt-Out of Interest-Based Advertising

To opt out of interest-based advertising across multiple websites:

• Your Online Choices (EU): https://www.youronlinechoices.com/
• Network Advertising Initiative: https://optout.networkadvertising.org/
• Digital Advertising Alliance: https://optout.aboutads.info/

10.10.9 Cookie Duration

Cookies may be:

• Session cookies: Expire when you close your browser
• Persistent cookies: Remain on your device for a set period (typically up to 2 years)

10.10.10 Main Cookies We Use

Essential Cookies:

• Shopify session and cart cookies (shopping functionality)
• Security and authentication cookies (account access)
• Checkout tokens (secure payment processing)

Performance Cookies:

• Google Analytics cookies (_ga, _gid) - website analytics

Marketing Cookies (with consent):

• Facebook Pixel (_fbp) - conversion tracking
• Google Ads (_gcl_au) - advertising measurement

10.10.11 Similar Technologies

In addition to cookies, we may use:

• Web beacons (pixel tags): Track email opens and page visits
• Local/session storage: Store data locally on your device
• SDKs and APIs: Enable third-party integrations

These technologies are subject to the same controls as cookies.

10.10.12 Changes to Cookie Usage

We may update our use of cookies. When we make significant changes, we will notify you via email or website notice and request renewed consent where required by law.

10.10.13 Contact Us

Questions about cookies can be sent to:

Email: hello(@)impossibrew.co.uk Address: 124 City Road, London, EC1V 2NX

10.11 Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

10.12 Privacy Policy

For complete details about how we collect, use, and protect your personal information, please review our full Privacy Policy at https://impossibrew.co.uk/pages/privacy-policy.

10.13 Changes to This Section

We may update this section from time to time. We will notify you of significant changes by email or through a prominent notice on our website.

10.14 Contact the ICO

If you have concerns about our data handling practices, you have the right to lodge a complaint with the Information Commissioner's Office:

• Website: www.ico.org.uk
• Helpline: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

If you are a consumer purchasing goods for personal use, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. Your statutory rights include:

• Goods must be of satisfactory quality
• Goods must be fit for purpose
• Goods must match their description
• Digital content must be of satisfactory quality and fit for purpose
• Services must be performed with reasonable care and skill

These statutory rights cannot be excluded or limited. For more information about your consumer rights, visit the Citizens Advice website at www.citizensadvice.org.uk or contact the Citizens Advice consumer helpline on 0808 223 1133.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

13.2 Business Sales

If you are purchasing as a business, the following applies:

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

13.3 Liability We Do Not Exclude

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession)
• Breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples) - for consumer contracts only
• Defective products under the Consumer Protection Act 1987
• Any other liability which cannot be excluded or limited under English law

13.4 Limitations for Business Customers Only

If you are a business customer, we will not be liable to you for:

• Any loss of profit, sales, business, or revenue
• Loss or corruption of data, information or software
• Loss of business opportunity
• Loss of anticipated savings
• Loss of goodwill
• Any indirect or consequential loss

13.5 Maximum Liability for Business Customers

Subject to clauses 13.3, if you are a business customer, our total liability to you for all losses arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total amount paid by you for the products or services in the specific order giving rise to the claim.

13.6 Website Use

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

13A.1 Your Right to Cancel

If you are a consumer, you have the right to cancel your order within 14 days without giving any reason. This is in addition to our standard 30-day return policy.

The cancellation period will expire after 14 days from the day on which you (or a third party other than the carrier indicated by you) acquire physical possession of the goods.

13A.2 How to Exercise Your Right to Cancel

To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement. You can:

• Email us at: hello(@)impossibrew.co.uk
• Write to us at:
  IMPOSSIBREW®
  60 Grays Inn Rd
  London
  WC1X 8LU
  

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

13A.3 Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than:

• 14 days after the day we receive back from you any goods supplied, or
• (if earlier) 14 days after the day you provide evidence that you have returned the goods

We will make the reimbursement using the same means of payment as you used for the initial transaction. 

13A.4 Your Responsibility for Return Costs

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

13A.5 Return Instructions

If you wish to return goods, please:

1. Contact us at hello(@)impossibrew.co.uk to notify us of cancellation
2. Return the goods to: 
   IMPOSSIBREW®
   60 Grays Inn Rd
   London
   WC1X 8LU
3. Arrange and pay for return shipping yourself
4. Ensure goods are securely packaged

We recommend using a tracked delivery service as we cannot be held responsible for items lost in transit.

13A.6 Exceptions to Right to Cancel

The right to cancel does not apply to:

• Goods that are liable to deteriorate or expire rapidly (including perishable food and drink items)
• Goods which are, according to their nature, inseparably mixed with other items after delivery
• Sealed goods which were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons
• Glassware or other fragile items that have been damaged after delivery due to customer handling or use
• Goods which are, after delivery, according to their nature, inseparably mixed with other items
• Any items which have been personalised or made to your specification

For bundles containing both returnable and non-returnable items:

If you wish to return a bundle that contains both beverages and glassware, you may return the beverages in accordance with this policy. However:

• Glassware can only be returned if unused and in original packaging
• If the glassware has been used or the packaging has been damaged, the refund will be reduced by the value of the glassware (£10)
• Broken glassware cannot be returned for refund under the cooling-off period

If any of these exceptions apply to your order, we will inform you before you place your order.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless IMPOSSIBREW and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

18.1 Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

18.2 Jurisdiction - Consumer Customers

If you are a consumer (buying for personal use), you may bring legal proceedings in respect of these Terms in either:

• The English courts, or
• The courts of the country where you live (if within the UK)

We may bring proceedings against you only in the courts of the country where you live.

18.3 Jurisdiction - Business Customers

If you are a business customer, both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

18.4 Alternative Dispute Resolution (Consumer Customers)

18.4.1 Our Complaint Handling

If you have a complaint, please contact us first at hello(@)impossibrew.co.uk. We will attempt to resolve your complaint within 14 days.

18.4.2 Online Dispute Resolution (ODR)

If you are a consumer in the European Union, you may use the European Commission's Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr/

18.4.3 Alternative Dispute Resolution in the UK

If we cannot resolve your complaint and you wish to pursue alternative dispute resolution, you can contact:

• Citizens Advice Consumer Service: 0808 223 1133 or www.citizensadvice.org.uk
• Resolver: www.resolver.co.uk (free complaint resolution tool)

Using ADR does not affect your right to take legal action.

18.5 Language

These Terms and all communications regarding these Terms shall be in English

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION 20 - DELIVERY, SHIPPING AND RISK OF LOSS

20.1 Delivery Address Responsibility

It is your responsibility to provide a complete and accurate delivery address at checkout. We cannot be held liable for orders delivered to incorrect addresses that you have provided.

20.2 Address Verification Safeguards

To help you avoid delivery errors, we provide multiple opportunities to verify your address:

1. Checkout Confirmation: You must review and confirm your delivery address during the checkout process
2. Second Confirmation Step: After entering your details, you will be asked to verify all order information including your delivery address
3. Order Confirmation Email: Immediately after purchase, you will receive an email containing your complete order details including delivery address
4. Urgent Address Change Form: Available on our website and included in your order confirmation email for pre-dispatch address corrections

20.3 Address Changes Before Dispatch

If you realise you have entered an incorrect address, you must inform us before your order is dispatched by:

• Completing the Urgent Address Change form (available on our website and in your order confirmation email), or
• Emailing us immediately at hello(@)impossibrew.co.uk with your order number and correct address

We will make reasonable efforts to update your address if notified before dispatch. However, we cannot guarantee address changes will be successful if your order has already been prepared for shipping.

20.4 Address Changes After Dispatch

Once your order has been dispatched, address changes are extremely limited and subject to courier availability.

For orders shipped via DPD (UK Mainland only. Excluding Scottish Highlands and Islands, Northern Ireland, Jersey, Guernsey):

• We may be able to request an address change with DPD after dispatch
• This service is not guaranteed and depends on the parcel's location in the delivery network
• If successful, an additional charge of £5.50 will be applied to cover DPD's redirection fee
• You must contact us immediately at hello(@)impossibrew.co.uk with your order number and correct address
• Payment for the redirection fee must be made before we can request the change from DPD

Important limitations:

• Address changes after dispatch cannot be guaranteed
• If the parcel is already out for delivery or has been delivered, changes cannot be made
• Other courier services do not offer post-dispatch address changes
• We are not responsible if DPD is unable to redirect your parcel

If your parcel is delivered to an incorrect address that you provided at checkout and we cannot redirect it:

• We are not obligated to provide a refund or replacement
• We have fulfilled our contractual obligation by delivering to the address you specified
• You may attempt to retrieve the parcel from the incorrect address yourself
• We cannot be held liable for any loss, damage, or inability to retrieve the parcel

20.5 Delivery Timeframes

We aim to dispatch orders within 3 business days of receiving your order. Estimated delivery times after dispatch are:

• UK Mainland: 1-3 business days
• Scottish Highlands and Northern Ireland: 2-5 business days
• International: Not currently available

These are estimates only and are not guaranteed. Delivery times may vary due to courier workload, weather conditions, or other factors beyond our control. Business days are Monday to Friday, excluding UK bank holidays.

20.6 Failed Delivery Attempts

If the courier attempts delivery but you are not available:

• The courier will leave a card with collection/redelivery instructions
• You are responsible for arranging redelivery or collection
• If the parcel is returned to us as undeliverable, we may charge you for reshipping costs
• Parcels not collected within the courier's holding period may be returned to us

20.7 Risk of Loss and Title

Risk of loss and title for products purchased passes to you:

• Upon delivery to the address you provided, or
• If delivery is unsuccessful due to your unavailability, when the parcel is returned to the courier depot and you are notified

From this point, you are responsible for any loss, damage, or theft of the products.

20.8 Damaged or Lost Parcels

Damaged in Transit:

• If your order arrives damaged, you must notify us within 48 hours of delivery at hello(@)impossibrew.co.uk
• Please provide photographs of the damaged products and packaging
• We will arrange a replacement or refund for items damaged in transit through no fault of your own

Lost by Courier:

• If your tracking shows the parcel was delivered but you have not received it at the correct address, contact us within 7 days
• We will investigate with the courier and work to resolve the issue
• If the courier confirms non-delivery, we will provide a replacement or refund

Lost Due to Incorrect Address You Provided:

• We are not responsible for parcels delivered to incorrect addresses that you specified at checkout
• You must attempt to retrieve the parcel yourself or contact the courier directly
• The £5.50 DPD redirection service (if available) may help in some cases, but is not guaranteed

20.9 Delivery to Safe Place

If you request delivery to a safe place (e.g., porch, garage, neighbor), you accept full responsibility for the parcel once the courier delivers it to that location. We are not liable for theft, damage, or loss after delivery to your specified safe place.

20.10 Courier Delays

We are not liable for delays caused by:

• Third-party courier failures or delays
• Extreme weather conditions
• Industrial action or strikes
• Government restrictions or regulations
• Incorrect or incomplete address information provided by you
• Your unavailability to receive delivery
• Remote or hard-to-access delivery locations

20.11 Tracking Information

Where available, we will provide tracking information for your order. You are responsible for monitoring the tracking and being available to receive delivery or arranging redelivery if needed.

20.12 Remote and Restricted Delivery Areas

Deliveries to the Scottish Highlands, Islands, and certain remote areas of Northern Ireland may be subject to:

• Extended delivery timeframes (2-5 business days)
• Limited courier service availability
• Potential additional courier surcharges (which will be shown at checkout if applicable)
• No availability of certain delivery options (e.g., next-day delivery)

20.13 Packaging of Fragile Items

Orders containing glassware or other fragile items are packaged with appropriate protective materials. However:

• We cannot guarantee items will not break in transit if mishandled by couriers
• We are not responsible for damage caused by courier mishandling if adequate packaging was provided
• If your glass arrives broken, follow the procedure in Section 20.8 to report damage

SECTION 21 - FORCE MAJEURE

21.1 Events Beyond Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control ("Force Majeure Event").

21.2 Force Majeure Events Include:

• Acts of God, flood, drought, earthquake, or other natural disaster
• Epidemic or pandemic
• Terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations
• Nuclear, chemical or biological contamination
• Any law or action taken by a government or public authority, including imposing an export or import restriction, quota or prohibition
• Collapse of buildings, fire, explosion or accident
• Any labour or trade dispute, strikes, industrial action or lockouts
• Non-performance by suppliers or subcontractors
• Interruption or failure of utility service
• Transport network failures or disruptions
• Cyber-attacks or significant IT system failures

21.3 Effect of Force Majeure

Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform our obligations for the duration of that period.

21.4 Cancellation Due to Force Majeure

If a Force Majeure Event continues for more than 30 days:

• You may cancel any affected order by notifying us in writing
• We will refund any payments you have made for undelivered products
• Neither party will be liable to the other for any losses caused by the Force Majeure Event

 

SECTION 22 - INTELLECTUAL PROPERTY RIGHTS

22.1 Our Intellectual Property

All intellectual property rights in the website, its content, and our products (including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software) are owned by us, our licensors, or our suppliers.

This includes:

• The IMPOSSIBREW name, logo and all related trademarks
• Product designs, labels, and packaging
• Website design, layout, and functionality
• Product descriptions and marketing materials
• Photographs and images

22.2 Limited License to Use Our Website

You may access and use our website for personal, non-commercial use only. We grant you a limited, revocable, non-exclusive license to:

• View and print pages from the website for your personal use
• Download and store content for personal reference
• Share links to our website on social media

22.3 Restrictions on Use

You must not:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, content, or products for commercial purposes without our express written permission
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the website
• Remove or modify any copyright, trademark, or other proprietary notices
• Use our trademarks, logos, or brand name without prior written consent
• Frame or embed our website on another website without permission
• Use automated systems or software to extract data from our website ("scraping")
• Copy product images or descriptions for use on other platforms or websites

22.4 User Content License

If you submit content to our website (such as reviews, comments, photographs, or testimonials), you grant us a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display such content for marketing purposes.

22.5 Infringement Claims

If you believe any content on our website infringes your intellectual property rights, please contact us immediately at hello(@)impossibrew.co.uk with:

• Identification of the copyrighted work or intellectual property
• Identification of the infringing material and its location on our website
• Your contact information
• A statement that you have a good faith belief that the use is not authorised

 
SECTION 23 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello(@)impossibrew.co.uk